Return & Cancellation

How many days customers have to ask for a refund for a physical product? 3 days What are the conditions that must be met to issue a refund for a physical product? Product must be returned in its original packaging Product isn't used or damaged + $5 Product must have the receipt or proof of purchase + $5 Do you want to reserve the right to refuse a refund if these conditions aren't met? Yes, we will not refund a product if it doesn't meet these conditions + $9 Who pays for the shipping costs, in the case of a return? The customer pays for the shipping costs, in case of a return + $5 Do you issue refunds on sale items? No, items on sale aren't eligible for refunds Can customers exchange a product with a new one? Yes, customers can exchange the product which are eligible for exchange with a new one. In order to initiate exchange, he/she has to send us exchange request through email "info@soinuko.com" within 24 hours once receive the product. Once Product should be No, customers can only ask for a refund Do you want customers to contact you before returning a product? Yes, customers should has to contact us before returning a product + $5 No, customers can simply send us the product Where should customers send the product?