How many days customers have to ask for a refund for a physical product?
What are the conditions that must be met to issue a refund for a physical product?
Product must be returned in its original packaging
Product isn't used or damaged + $5
Product must have the receipt or proof of purchase + $5
Do you want to reserve the right to refuse a refund if these conditions aren't met?
Yes, we will not refund a product if it doesn't meet these conditions + $9
Who pays for the shipping costs, in the case of a return?
The customer pays for the shipping costs, in case of a return + $5
Do you issue refunds on sale items?
No, items on sale aren't eligible for refunds
Can customers exchange a product with a new one?
Yes, customers can exchange the product which are eligible for exchange with a new one. In order to initiate exchange, he/she has to send us exchange request through email "email@example.com" within 24 hours once receive the product. Once Product should be
No, customers can only ask for a refund
Do you want customers to contact you before returning a product?
Yes, customers should has to contact us before returning a product + $5
No, customers can simply send us the product
Where should customers send the product?